GREEN DESIGN MADE IN ITALY

FAQ Shipping and Returns

โ€‹How much does shipping cost?

Shipping costs for Europe are โ‚ฌ20.00, for the USA and non-EU โ‚ฌ50.00, for Italy free of charge.

When will be my order be shipped?

The lamps are produced on demand and are all numbered as unique pieces, because we prefer to produce when needed.
Lamps in the LAYER and NATURAL versions will be shipped and delivered within 7-10 working days.
Lamps in the SMOOTH version will be dispatched and delivered within 15-20 working days.
However, it is possible that your order will be delivered earlier than expected, but we try to extend the time to make sure we can meet your request. For more information, please write to info@alboredesign.com.

How can I track my shipment?

We will send you a notification with the delivery code of your purchase, so that you can check the status at any time.

My lamp arrived damaged, what can I do?

If your lamp has been delivered damaged or of the wrong model, please send us an e-mail immediately to: info@alboredesign.com. In the e-mail, please not only describe the problem, but also attach photos or short videos to document the report, mentioning the order number in the subject line. We also ask you to keep the packaging material until the problem is resolved.

How can I request a refund?

To request a refund or replacement of your lamp, please contact us by e-mail: info@alboredesign.com, indicating your order number in the subject line. We will process the refund or replacement of the desired lamp once we receive the product. We will schedule the pick-up at the address you indicate and send you the waybill to be included in the shipment.

How long is the guarantee period on your products?

The guarantee period starts from the date of delivery and we offer a two-year guarantee period on all our lamps, during which we can replace or repair malfunctioning lamps. Once the two-year guarantee period has expired, we will assess the reports individually for each type of problem.

How can I clean my lamp?

To remove dust stains or dirt from our lamps, use a damp cotton cloth without adding degreaser or thinner. For lamps in the NATURAL version please take special care by dabbing and not rubbing the cloth on the surface.

Do you offer the possibility to customise the colours of your lamps?

For customised colours please contact us at: info@alboredesign.com

Are you available for partnerships and commercial discounts?

For commercial discounts and partnerships please contact us at: info@alboredesign.com

Do you have a showroom to see your products up close?

Our head office in Castiglione Olona (VA) at Via Nicolao Castiglioni, 2 – 21043 (ITALY) has a showroom that is always open to the public from 10 a.m. to 1 p.m. and 2 p.m. to 6 p.m.