Shipping costs for Europe are 15.00 €, for the US and extra-EU 40.00 €, for Italy free.
Lamps are produced to order and our stock is limited, as we prefer to produce when needed, making full use of available resources.
Ready-made lamps will be shipped and delivered within 10-15 business days. All other lamps, on the other hand, will have a delivery time of about 40 days.
However, the order may be delivered earlier than expected, but we try to stay wider with the time frame to make sure we can meet requests. Please write to email@example.com for more information.
We will send a notification with the shipping code of your purchase so you can check the status at any time.
If your lamp is delivered damaged or wrong model, email us immediately at: firstname.lastname@example.org.
In the email, in addition to describing the problem, attach photos or short videos to document the report, citing the order number in the subject line. We also ask that you keep the packaging materials until the problem is resolved.
For a refund or replacement request for your lamp, please contact us at email: email@example.com, indicating your order number in the subject line.
We will process your refund or replacement for your desired lamp once we receive the product back. We will schedule pickup at the address you provide, and send you the waybill to include on your shipment.
The warranty period starts from the date of delivery and we offer a two year warranty period on all our lamps, during which we can replace or repair malfunctioning lamps.
After the two year warranty period has expired, we will evaluate any reports individually for each type of problem.
To remove dust or dirt stains from our lamps use a damp cotton cloth without adding degreasers or thinners.
For lamps made of natural filaments, wood and stone, please take extra care by dabbing and not rubbing the cloth on the surface.
For customised colours please contact us at: firstname.lastname@example.org
For commercial discounts and partnerships please contact us at: email@example.com